Best Customer Experience Tutorials and Courses

Below you will find the best customer experience courses from the biggest platforms on the internet ranked based on millions of ratings and reviews.

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4.6
(288)

Strategic Design: The Art and Science of Branding

All levels
0.7h
Self-paced
None
In this 45-minute class, Lippincott senior partners share their process for creating, developing, and nurturing some of the world's biggest brands. Fr..
$12/mo.
""
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4.8
(101)

Intro to UX: Creating Great Omnichannel Experiences

All levels
0.8h
Self-paced
None
What: Join UserTesting's Stef Miller for an easy-to-follow, smart dive into creating great customer experiences! What: This 45-minute class shares fr..
$12/mo.
""
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4.78
(46)
A successful business needs a strong foundation! Join MailChimp's Alianor Chapman for a free 25-minute class on testing and improving online experienc..
$12/mo.
""
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4.9
(114)

Brand Management: Aligning Business, Brand and Behaviour

Beginner
26-40h
Starts Nov 23
Certificate (q2)
Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to..
$43/mo.
""
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5
(11)
Key Insights to Help You Deliver A Market Beating Customer Service & Experience That Your Customers Talk About Great customer service, relations and e..
$12/mo.
""
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4.72
(18)

Email Persuasion: A Guide to Onboarding Campaigns

All levels
0.3h
Self-paced
None
Learn the science of persuasion and create a great experience through an email onboarding campaign. Looking to turn passive visitors into loyal custom..
$12/mo.
""
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4.5
(133)

Service Design: Designing for Experience Over Time

Intermediate
1h
Self-paced
Certificate (q1)
Learn how to structure new service innovations that deliver value to customers and users
$44.99
""
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5
(4)

Customer Insights: New Product Development Orientation

Beginner
26-40h
Unknown
Certificate (q2)
This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and proce..
$43/mo.
""
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4.4
(119)

Learn to Create Amazing Customer Experience Blueprints

All levels
1h
Self-paced
Certificate (q1)
Become the Most Important Customer Strategist in your Company!
Free
""
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4.4
(118)

Customer Success | How to Actively Engage Your Customers

All levels
1.5h
Self-paced
Certificate (q1)
Deliver an Exceptional Experience
$10.99
""
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4.7
(40)

Master the Shopper Experience to build your retail business.

All levels
3h
Self-paced
Certificate (q1)
Grow your retail business by mastering the 3 key steps that build a great shopper experience to delight your customers.
$11.99
""
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4.2
(144)

Customer Service: How to sell more without advertising

All levels
1h
Self-paced
Certificate (q1)
Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.
$10.99
""
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4.4
(87)

Customer | How to Develop Customer Centric Metrics

All levels
0.6h
Self-paced
Certificate (q1)
To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully.
$10.99
""
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4.7
(10)

Be A Better Waiter - Give Better Service

Beginner
0.5h
Self-paced
Certificate (q1)
Learn How To Maximize A Customer's Experience
$10.99
""
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4
(183)

Customer | How to Map Out the Customer Journey

All levels
0.5h
Self-paced
Certificate (q1)
What are the critical points in the customer journey, and how can you make sure their experience is a positive one?
$10.99
""
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4.6
(23)

ComputerCavalry: Creating and Managing IT Tickets

Beginner
1h
Self-paced
Certificate (q1)
How to successfully create and manage customer support tickets for a better customer experience
Free
""
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4.09
(22)

Effortless Client Management

All levels
0.5h
Self-paced
None
Don't leave your client management to chance - learn how to confidently lead clients and customers where they need to go, all while delivering a stell..
$12/mo.
""
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4.4
(13)

Create Compelling Content for Customer Experiences that Sell

All levels
1h
Self-paced
Certificate (q1)
How to Design and Deliver Customer Content through Experience Design, Emotion and Engagement.
$49.99
""
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4.1
(39)

7 FREE Must Have Tools for Great Online Customer Experience

Beginner
1h
Self-paced
Certificate (q1)
In just 1 hour I teach you how to add all of these awesome 100% FREE tools onto your website - Complete beginners
Free
""
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4
(27)

Understanding Customer Service Processes and Procedures

Intermediate
1h 2m
Self-paced
Certificate (q2)
Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ proced..
Free Trial
""
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3.9
(70)

Customer Service Superstardom: Customers Will Love You

All levels
2h
Self-paced
Certificate (q1)
Customer Service Sells. Great customer service experiences don't just happen, be the person customers rave about
$11.99
""
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4
(32)

Differentiate Your Business w/ Customer Experience Marketing

All levels
2h
Self-paced
Certificate (q1)
How to Create Massive Customer Loyalty and Profits Using Customer Experience Chain Reactions
$9.99
""
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4.1
(4)

How to Deliver an Outstanding Customer Experience

All levels
0.7h
Self-paced
Certificate (q1)
For Ambitious IT Consultants Only (and Other Pros Who Want Their Customers To Love Them)
$10.99
""
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4
(17)

Building a Client Troubleshooting Tool in PowerShell

Intermediate
2h 47m
Self-paced
Certificate (q2)
In this course, you'll learn how to recognize problems that require new tools and how you can help the people who encounter them. You'll be building a..
Free Trial
""
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